Our Satisfaction Guarantee
Curated Hour Collection prioritizes your complete satisfaction with every luxury timepiece. Our policy ensures a smooth process if needed.
Return Eligibility
- Timeframe: Within 7 days of delivery.
- Condition: Unworn, original state with all packaging, accessories, and documents.
- Exclusions: Special orders, custom/engraved items, sourced watches (final sale).
How to Initiate a Return
- Contact us at 917-750-5634 or info@curatedhourcollection.com for RMA number and order details.
- Repack securely in original materials; label with RMA.
- You cover return shipping (use insured carrier like FedEx).
Refund Details
- Processing: 5-7 business days post-inspection.
- Restocking Fee: 5% applies to all returns/exchanges.
- Original Shipping: Non-refundable.
Authenticity Assurance
Questions on authenticity? Contact us immediately—we guarantee 100% genuine timepieces.
Non-Returnable Items
Sale/promotional watches, "Price on Request," or post-delivery altered pieces ineligible.
Exchanges
Treated as returns; 5% fee applies, subject to availability.
Curated Hour Collection
917-750-5634
info@curatedhourcollection.com
Nassau County, NY.
Last Updated: February 28, 2026