FAQs
How do I purchase a watch?
For in-stock pieces, add to cart and checkout securely. Contact us for special orders or price inquiries—we guide you seamlessly to satisfaction.
Do you offer discounts?
Our pricing is competitive; bank wires avoid card fees for optimal savings. Inquire for the best rate on your selection.
Do you accept offers?
Yes, on select models—use the inquiry form or reach out directly for consideration.
What payment options are available?
We accept bank wires, major credit cards, PayPal, and installment plans like Affirm.
Why the delay in order confirmation?
Confirmations arrive within 12-48 hours post-verification; we'll notify you promptly.
Why was my order canceled?
Payment issues may prompt cancellation—we'll contact you to resolve or suggest alternatives.
How fast is shipping?
Complimentary FedEx Ground or 2-Day on orders over $500; overnight available.
Are photos of the actual watch?
We showcase exact items when possible; request specific images or a FaceTime viewing.
Do you have a physical location?
Primarily online with appointment-only viewings—global reach from our curated base.
What's your return policy?
Enjoy 7-day returns plus a 1-year service warranty; details on our policy page.
How do I return an item?
Initiate via email, phone, or contact form—follow our straightforward policy.
Do pre-owned watches come serviced?
Yes, all undergo inspection and servicing by certified experts for peak performance.
Do watches include original links?
Bracelets come complete unless noted otherwise.
Are all watches 100% authentic?
Absolutely—each receives our full guarantee. Non-authentic pieces qualify for full refund.
How do you ensure authenticity?
Rigorous multi-step inspections by horological specialists verify every detail.
Do the watches you sell have their serial numbers?
Yes—every watch retains its original manufacturer serial number for authenticity and traceability. We do not deal in pieces with removed or altered numbers.
Are pre-owned watches serviced?
All pre-owned watches are inspected, regulated, and serviced as required by certified watchmakers or brand service centers before being offered for sale.
Do watches include boxes and papers?
Most arrive complete; descriptions note inclusions—contact us for specifics.
Do watches have serial numbers?
Every piece retains its original serial for traceability and authenticity.
How can you offer such competitive prices?
As independents, we bypass authorized dealer limits for superior value and flexibility.
What's an authorized dealer?
Brand-partnered retailers with pricing constraints—we deliver better access and rates.
How do you source inventory?
From vetted wholesalers, trade events, private trades, and dealers—each curated meticulously.
How secure are transactions?
256-bit SSL encryption safeguards your data; we never share personal information.
How do I contact support?
Email, phone, or text—our team responds swiftly to all inquiries.