Our Commitment
Curated Hour Collection is dedicated to delivering premium luxury timepieces and superior service. We provide a robust warranty on eligible purchases to guarantee your satisfaction.
What This Warranty Covers
This warranty addresses defects in materials and workmanship under normal conditions, effective for 12 months from purchase date.
What This Warranty Does Not Cover
Exclusions include:
- Accidental damage, abuse, or misuse (e.g., drops, impacts).
- Improper handling, storage, or care.
- Normal wear like scratches or finish fading.
- Water damage beyond manufacturer guidelines.
- Unauthorized repairs or alterations.
- Incidental damages (e.g., lost use or income).
- Batteries, unless tied to a manufacturing flaw.
Warranty Service Process
Contact us at 917-750-5634 or info@curatedhourcollection.com for a Return Merchandise Authorization (RMA). We'll provide instructions for secure return to our service center.
Our Responsibilities
For valid claims, we will repair or replace with a comparable timepiece at our discretion, covering return shipping costs.
Key Terms
- Non-transferable; original purchaser only.
- Proof of purchase required.
- Terms subject to change at our discretion.
Curated Hour Collection
917-750-5634
info@curatedhourcollection.com
Nassau County, NY.
Last Updated: February 28, 2026